If your flight has been cancelled or delayed by an airline in Europe, you may be entitled to reimbursement or compensation under EU regulations, depending on the circumstances of the delay or cancellation. In this post, we have mentioned the details of EU Flight Delay compensation based on our experience with Ryanair. Here are some steps you can take to try and get reimbursed:
Steps for EU Flight Delay Compensation
1. Check your Entitlements
Under EU regulations, if your flight is cancelled or delayed by more than three hours, you may be entitled to compensation. The amount of payment will depend on the distance of your flight and the length of the delay. You may also be entitled to reimbursement for any expenses you incurred as a result of the delay, such as food and accommodation.
- €250 in respect of all flights of 1,500km or less; or
- €400 in respect of all intra-EU flights of more than 1,500km and for all other flights between 1,500km and 3,500km; or
- €600in respect of all non-internal EU flights of more than 3,500 km.
2. Contact the Airline
Contact the airline as soon as possible to find out why your flight was cancelled or delayed and what options are available to you. The airline should provide you with information on your rights and entitlements.
3. Keep your Documents
Keep all your travel documents, including your ticket, boarding pass, and any receipts for expenses incurred as a result of the delay.
4. Submit a Claim
If you believe you are entitled to compensation or reimbursement, submit a claim to the airline. You may be able to do this online or by filling out a claim form. Ensure to include all relevant documents and details about the flight and the delay.
5. Consider Legal Action
If you’re not satisfied with the airline’s response, you may want to consider legal action. There are a number of law firms that specialize in airline compensation claims, and they may be able to help you get the compensation you’re entitled to.
6. Know your Rights
The European Union has set out a set of regulations called EU Regulation 261/2004 ( EU261) that protects passenger rights in the event of flight cancellations and delays. It’s a good idea to familiarize yourself with these regulations and understand your rights.
It is important to note that the regulations on flight cancellation and delay compensation vary by country and airline. Make sure to check the specific regulations and policies of the airline you are flying with and the country where you are departing from or arriving in.
It must be on an EU-regulated flight that departs from one of the European airports or/and is carried out by an airline registered in the EU. Otherwise, you won’t be able to claim compensation.
Remember, getting reimbursed for a cancelled or delayed flight can be lengthy and frustrating. However, if you’re persistent and patient, you may be able to get the compensation you deserve.
EU Flight Delay Compensation with Ryanair
Our flight from Memmingen ( Munich East ) to Zagreb, Croatia was delayed by 8 Hours. We were given three options on that day
- Reschedule the flight to a later date
- Get a total refund of flight tickets
- Wait for the flight
The option we chose was to wait and board the flight after 8 hours as rescheduling and refund made no sense as we had already booked our hotels.
We were provided with coupons for refreshments and food packets. Once we reached Zagreb we submitted our claims online. Below are the steps to follow in claiming compensation for your delayed or cancelled flight
- We filled in the Ryan Air Compensation Form
- Submitted all the details
- Got an auto-generated email from the airline.
- Followed up with the airlines 2-3 times over Chat.
- And, finally, within 3 months we were reimbursed for our delayed flight ( 250 Euros each ).
Note: You can find more details on the Ryanair website.
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